JONES WRKWR FAQ's

If you would like to modify your order, please place a new order for the desired size and initiate a return request to send back your original order.

Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

If an item is listed as sold out, it is unavailable for purchase. You can click the ‘get notified?’ Link on the product page size dropdown and sign up to receive restock notifications. You can also reach out to any of our stockists who may have additional inventory.

Please email us at support@joneswrkwr.com as soon as you receive your order.

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.

You can enter your discount code at checkout. Some collaborations, new releases, and limited edition garments are excluded from discounts.

Orders ship within 3 business days, pending inventory availability and credit card verification. 

You will receive an email notification with tracking information once your order ships. If you do not receive a shipping confirmation email within 3 business days, please contact support@joneswrkwr.com

Please note, we do not ship on weekends or holidays. For more information on our shipping policy, please visit our shipping page.

All orders shipped to California addresses are subject to state sales tax and may be subject to local taxes. Orders to all other us states will not be subject to any sales tax.

Where does my order ship from?

All orders are shipped from our facility in Malibu, California.

Customs, duties and taxes are not included in the item price or shipping cost. We ship all international orders delivery duties unpaid (ddu), which means any fees are charged once the parcel reaches its destination and must be paid by the recipient. Unfortunately these fees are beyond our control, and we are unable to cover them for our customers. 

Please email support@joneswrkwr.com. We’ll do our best to resolve the issue as quickly as possible.

Returns / Exchanges

If you opted in to donate a percentage of your order amount to boys&girls club in your cart, your order will only be eligible for an exchange or store credit. It will not be eligible for a refund.

Please visit our Returns & Exchanges page to submit a return request.

We accept items in new condition with the original tags attached for a refund, store credit or exchange. You have 14 days from the date you receive your order to submit a return request.

Items purchased during sale periods are final sale unless otherwise noted on the product page. Final sale items cannot be returned or exchanged.

We cannot accept items purchased at other retailers, as these items are subject to the retailers’ own return and exchange policies. We recommend reaching out to your retailer directly to discuss returning or exchanging your item.

Items purchased during sale periods are final sale. Final sale items cannot be returned or exchanged.

Sale

Items marked final sale cannot be returned or exchanged.

Fit and Sizing

Every item has a corresponding size guide where you can view specific measurements. We also include any notable call-outs in the ‘details’ section of the product pages. If you have any other questions, please email support@joneswrkwr.com and we will help you find your correct size.

Garment Care

Each style has special care instructions attached to the garment and on the product detail section of our website. Please follow these instructions carefully. If you have any questions regarding garment care, please reach out to us at support@joneswrkwr.com